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Remote Support

  • Step 1. Give us a call
  • Step 2. Click on Web based support portal icon
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Remote support can be provided during business hours for issues related to equipment sold by TIBG, or for general usage questions. Additional fees may apply for assistance with configuration of third party systems at our standard hourly rate.

Business Hours

For non-urgent issues or orders, please email us. If you have an urgent issue, please give us a phone call so that we can give it a higher priority.

Emergency / Faults

If an emergency outage occurs outside of business hours, please call our main support number and leave a message. A responsible technician will be notified by SMS and will return your call as soon as possible.

For non-urgent support please email and we will address your request on the following business day.

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third-party systems and customise the setup to create a custom solution based on your requirements.

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