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Hosted PBX

Your business phone system in the cloud

‘Hosted PBX’ is used to describe a phone system that is hosted in the cloud (or Internet) and works via VoIP (Voice Over Internet Protocol). Some benefits of Hosted PBX include being location independent, not needing equipment, and being easy to manage. Add and remove phones when required, with minimal configuration. Hosted PBX offers a significantly compared to older on-premise deployments.

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Flexible pricing

Combine different call plans.
pay only for what you use.
Scale up and down easily.

Easy to connect

Use an IP desk phone, smartphone or PC.
Connect from anywhere via the internet.
From your office, from home or overseas.

Self management portal

Configure the call flow via
our intuitive online management portal.
Easy to use - drag and drop web interface.

Hosted mPBX

This is how it works

There are no phone lines - your number will never be busy again.
Number porting supported. Keep your existing phone number wherever you go.
Order new numbers from anywhere in the UK or oversea View list of countries
Configure inbound call flow yourself. Point number to a user, menu, call queue or any other subject.

Our pricing structure is based on the number of people using a hosted phone system. The User License allows you to create a 'user object' in the call flow. The User object can then be linked to one or more SIP Devices and to the selected call plan.

This allows users to have multiple devices like their Desk Phone, Smartphone and PC all linked to the same object in the call flow and the same call plan, making it easy for other people to reach you.

As a user of the system you can have multiple devices linked to your user object. These could be a Desk IP Phone, Smartphone, PC, or a few Desk IP Phones located in different places, such as one in the office and one at home.

Each device requires a Device License in our system and allows the flexibility of having one User object with one call plan linked to all devices.

We offer various call plans, from basic timed call plans to fully unlimited. Our call plans allow users to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.

You can connect any compatible SIP (VoIP) equipment to the system. Each such device requires a Device License. These could be Desk IP Phones, Conference phones, Softphones on a PC or Smartphone, ATA adapters and other devices. Please have a look at our Equipment page to view the equipment we offer.

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and try it for yourself

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FREE TRIAL TODAY!

Flexible pricing structure

Use your existing internet. No line rental required.

With our flexible mPBX platform you can assign different call plans to each user in the system.

Below you can see our popular package deals. You are free to customise your subscriptions any way you like and make link/page.

PAYG Super Saver

^£6^.97

^£16^.99

inc VAT

per user/per month

Subscription breakdown:

User license

£ 2.99

SIP or MS Teams device License

£ 2.99

Call plan subscription

£ 0.99

ADVANCED mPBX features

£ 0.00

£ 6.97

Call rates (inc VAT):

UK Landline (01, 02, 03, 056)

1p p/min

UK Mobile (O2, 3, Vodafone, EE, Orange, Virgin mobile)

4.75p p/min

UK 0800, 0808

FREE

Other destinations

Land Line Unlimited

^£9^.97

^£22^.99

inc VAT

per user/per month

Max Unlimited

^£22^{.97^**}

^£39^.99

inc VAT

per user/
per month

Looking to customise your Hosted PBX system?
Sign up to start your Hosted PBX 14 day free trial today!

Start your 14 day FREE TRIAL TODAY!

Hosted mPBX

Features & Benefits of our platform

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to and licenses and get it instantly activated. You are now in true control of your business communications.

mPBX Feature Highlights

Call queue wallboard

Our queue wallboard allows you to monitor the status of your call queues in real time.
You can see how many callers are waiting in each of your call queues, how many agents are on call, the average wait time for each queue, and the number of missed and answered calls.
Our queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.
Management will be able to monitor the performance of agents in real time, and make the necessary changes in the staff allocation to each of the call queues.
As with all of our features, there is nothing extra to pay for this new feature!

Call parking

You can now send calls to the predefined call parking slot and retrieve it from another phone in your business.
This feature was very popular with the older PBX systems and due to high demand we decided to introduce it with our cutting edge Cloud Telephony offerings.
With this new feature you can configure multiple parking slots, send and retrieve calls from each parking slot, and define what to do with the call if it was forgotten in the parking lot.

REST API and Web-hooks

Developers are constantly working on creating flexible API for our customers to allow integration with various third party software packages like CRMs…

Call pickup groups

You can configure a group of users who are allowed to pick up calls for each other...

Hot desking

Move freely between desks and offices. Each user in the system can now log-in and log-out of any connected VoIP phone...

Phone auto provisioning

No more complex phone configurations. Simply enter the MAC address of your Yealink phone and the system will do the rest for you, make calls in no time...

Call queue wallboard

Queue Wallboard allows you to monitor the status of your call queues in real-time. You can see how many callers are in line and how long they have been waiting...

Integration with Microsoft 365

Add Microsoft Teams users to your telephone system. Make and receive business calls if you are homeworking or travelling...

Global phone book

Centralised management of your global phone books. You can now group all contacts into phone books and share them with your users...

Call parking

You can now send calls to the predefined call parking slot and retrieve it from another phone in your business, just like they did in the old days!

DTMF prefix

Ask the caller to enter digits and get them displayed on your phone screen...

View all Features & Benefits

Statistical call reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business.

You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.

Outbound Call Reports

You can select a date range and generate a report about all the calls made by your business.

You will see statistics about how many calls were made and how many were answered, busy or not answered (e.g. calls to 4420 – London or 44161 – Manchester etc.) You can also save the generated reports as PDF or CSV files for further analysis.

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

The hour of day call distribution report shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

mPBX

Frequently asked questions

Hosted PBX phone system is a service provided online via the internet. It allows you to connect internet phones (VoIP phones) and make/receive phone calls. Hosted PBX also allows configuration of call-flow features to route calls using predefined rules to the required user/extension. TIBG provides an extensive feature set free of charge, including popular features like time of day call routing, voicemail to email, call queues, follow me, voice menus, call recording and much more...

Cloud PBX, IP telecommunications or Virtual office phone system: There are plenty of names for this technology in the telecommunications industry. PBX Stand for “Private Branch Exchange” and in the past allowed local communications within one building or office. A modern telephony service uses the internet to transmit voice and the PBX can be hosted in a data centre or in the cloud. It is basically a set of equipment and software that allows advanced Global call routing functionality.

PBX stands for Private Branch eXchange. In the past, due to a limited number of phone lines being connected to a building, the primary function of PBX was to allow internal calls between system users and for connection of more phones to the system than lines available. Lines were effectively shared among users via PBX. Modern technology nowadays, using VoIP, does not require traditional PSTN lines and uses data links instead. PBX is still widely used, although its primary function is now to improve call handling and user performance via advanced call routing features. Modern cloud PBX is effective software that controls digital voice data.

Hosted PBX is based on Voice over IP. In simple terms, your voice is encoded by the phone and transmitted via the internet to the server with cloud PBX Software. Hosted PBX server, in turn, can perform various tasks with the routing of your call and then pass it to upstream carriers for connection to the dialled destination. Most modern carriers connect to each other using IP data links. This allows for a better quality of sound, more security and reliability.

Unified communications is a set of tools that allow for more efficient communication within your team using various communication channels. Those can be chat, video calls, screen sharing sessions, conference calls, emails, sending files to each other, using various devices to communicate. With hosted PBX, you will be able to use part of the unified communication toolset like video calls, conference calls and email notifications. You can also look at our Microsoft Teams integration option to allow additional Unified communication channels like chat, screen sharing, file transfer and more.

VoIP (Voice over IP) requires data connection between your premises and our servers. In most cases, it would be the public internet. However, you only need a tiny amount of bandwidth – connection speed in order to use VoIP. Each channel requires 80Kbps (0.08 Mbps) or less if using a compressed codec – 0.03 Mbps. The quality of VoIP will highly depend on the reliability of your internet connection. It does not have to be very fast, but it must be reliable and stable. We also recommend using a dedicated internet link for setups with over 5 phones.

We have multiple solutions that can make sure you can continue to receive calls even when your internet goes down. You can have calls diverted to your mobile phone if you are offline, this way you can continue to receive calls without any internet. We can also set up multiple internet connections for redundancy so if one connection fails you can continue to use the other: 4G is great for this.

Simply speaking – it is better than using traditional phone lines. We use G722 (High Definition Voice Codec). The connection will be crystal clear compared to normal PSTN services. Also, unlike many other services, all our equipment is hosted locally, meaning that there will be no delays in voice transmission.

Our systems are optimized for reliability, not price. We guarantee 99.9% SLA backed uptime on all our systems. All parts of the system are fully redundant, meaning that there is no single point of failure. This is not just words, we use an independent monitoring company called hyperspin.com to monitor our server uptime. Visit our system uptime page to check it out...

All our call plan pricing are based ‘per user’. Each user is linked to their own call plan. A single user can have more than one SIP device. Therefore if you want to have two phones, you would need to sign up for two users with one sip device for each user. If you have one user and two sip devices - you can only use one phone at one time. There are no ‘phone lines’ in VoIP, Instead, there are SIP devices, Users, Inbound phone numbers. Inbound phone numbers – are normal phone numbers people can dial. We don’t limit the number of simultaneous inbound calls you can receive on your phones for UK numbers.

We have client testimonials on our testimonials page but feel free to ask us for something more specific, like a company similar to your own and we will as if you can speak to someone direct...

Our head office is in Canterbury, United Kingdom with our servers located in a datacentre in Reading (Berkshire).

Almost all UK telephone numbers can be ported into our system. Any UK numbers that we provide, or are ported into our service, can be ported to another provider as long as that provider is willing/able to take on the number.

PSTN stands for Public Switched Telephone Network. It is a term used to describe traditional copper phone lines. PSTN services are dying off nowadays due to new VoIP based technology and in the UK, at the end of December 2025, traditional telephony, including fixed lines and services in the Public Switch Telephone Network (PSTN) will be switched off and withdrawn from service - VoIP is the future...

Your older handsets can be used with VoIP via a special device called an "ATA". This Adapter will convert analogue signals sent by your phone into IP traffic that can be transmitted over the internet. However, we recommend using special phones for the full experience of VoIP as it gives you an additional range of great features and greatly improves the quality of calls.

VoIP technology allows small business to benefit from call routing features previously available exclusively to large corporations due to the high price associated with complex onsite PBX systems. Today technologies allow small business owners to greatly improve their call handling by using features like; multiple simultaneous calls on the same phone number, call distribution using various rules, the ability to answer calls from anywhere you have access to the internet. It is also significantly cheaper compared to older PSTN or ISDN phone lines.

Let's talk

Chat with us or call us on 01227 314218 to speak with one of our friendly staff.

International call rates

Only Direct, Premium CLI enabled routes

Australia - Sydney

£0.02 GBP

Canada - Ontario Southern

£0.02 GBP

Chile - Santiago

£0.02 GBP

China - Beijing

£0.23 GBP

Germany - Berlin

£0.02 GBP

India - Delhi

£0.024 GBP

Ireland - Dublin

£0.02 GBP

Israel - Tel Aviv

£0.02 GBP

Italy - Rome

£0.02 GBP

Japan - Tokyo

£0.025 GBP

New Zealand - Auckland

£0.023 GBP

Romania - Bucharest

£0.02 GBP

Singapore

£0.02 GBP

Spain - Barcelona

£0.02 GBP

Switzerland - Zurich

£0.038 GBP

USA - NY

£0.02 GBP

Prices inc VAT, per minute

Enter the phone number you wish to call to find the rate

Number must include country code and area code

Get rate

Example: to find rates to call India - New Delhi you would need to enter country code 91 and area prefix 124 91124 and click 'Get rate'.

Download our full list of international call rates

We also offer the following services to cover your most demanding requirements

Freephone/UK-wide numbers

Visit Freephone/UK-wide services page

A professional image
does not have to be expensive.
Get your toll free number today!

Internet

Visit internet page

Guaranteed voice quality via our dedicated ADSL2+ and FTTC Fibre connections.

International inbound phone numbers

View more info

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

View more info

Impress your clients with professionally recorded greetings.

Number Porting

View more info

Number porting supported. Keep your existing phone number wherever you go.

Get your FREE
account today and try it for yourself

Start your 14 day FREE TRIAL TODAY!

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third-party systems and customise the setup to create a custom solution based on your requirements.

Or sign up to start your
Hosted PBX 14 day free trial today!

Start your 14 day FREE TRIAL TODAY!

The Intelligent Group Limited, Reg No. 11224599 Suite 10 Marlowe Business Centre, Orange Street, Canterbury, Kent, CT12JA. United Kingdom

International inbound
phone numbers for your Business

Connect international number to your Hosted PBX or SIP Trunk

VoIPLine Telecom have agreements with Tier 1 carriers and carriage service providers in over 50 countries allowing us to provide you with a wide choice of international numbers.
Each international number can be combined with any other of our services like Hosted PBX or SIP Trunk.

International Numbers Critical Information Summary