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Use our Hosted PBX or SIP Trunking service
together with low call centre rates

With our flexible mPBX platform you can assign different call plans to each user in the system.

Below you can see our popular package deals. You are free to customise your subscriptions any way you like and save on monthly fees.

Sign up TODAY!

Call Centre A

£4.95

inc VAT

per user/per month

Subscription breakdown:

User license Each employee or worker that needs the ability to make and receive calls will require a user license. A call plan is linked to each user license and it is possible to mix and match call plans to tailor your monthly subscriptions based on the individual usage of each user.

£ 2.50

SIP or MS Teams device License A device license will enable you to connect one device to the hosted PBX platform. Once license will allow you to connect a single SIP compliant handset or softphone application, or a single Microsoft 365 Microsoft Teams user. If you chose to utilise a SIP compliant device multiple SIP devices can be added per user to support mobility, for example, you could have 3 devices per user, an IP handset in the office, one at the users home office and a softphone application on the user's smartphone to support mobile working on the go.

£ 1.85

Included call value Included call value to UK standard destinations - UK landlines (01, 02, 03, 056), UK mobiles (O2, 3, Voda, EE, Orange, Virgin mobile). Exclude UK premium numbers.

£ 0.00

Call plan subscription

£ 0.00

ADVANCED mPBX features

£ 0.00

£ 4.95

Call rates (inc VAT):

UK Landline (01, 02, 03, 056)

1p p/min

UK Mobile (O2, 3, Vodafone, EE, Orange, Virgin mobile)

4.75p p/min

UK 0800, 0808

FREE

Other destinations

Call Centre B

£7.95

inc VAT

per user/per month

Most popular

Subscription breakdown:

User license Each employee or worker that needs the ability to make and receive calls will require a user license. A call plan is linked to each user license and it is possible to mix and match call plans to tailor your monthly subscriptions based on the individual usage of each user.

£ 2.50

SIP or MS Teams device License A device license will enable you to connect one device to the hosted PBX platform. Once license will allow you to connect a single SIP compliant handset or softphone application, or a single Microsoft 365 Microsoft Teams user. If you chose to utilise a SIP compliant device multiple SIP devices can be added per user to support mobility, for example, you could have 3 devices per user, an IP handset in the office, one at the users home office and a softphone application on the user's smartphone to support mobile working on the go.

£ 1.85

Included call value Included call value to UK standard destinations - UK landlines (01, 02, 03, 056), UK mobiles (O2, 3, Voda, EE, Orange, Virgin mobile). Exclude UK premium numbers.

£ 0.00

Call plan subscription

£ 3.00

ADVANCED mPBX features

£ 0.00

£ 7.95

Call rates (inc VAT):

UK Landline (01, 02, 03, 056)

1p p/min

UK Mobile (O2, 3, Vodafone, EE, Orange, Virgin mobile)

4.75p p/min

UK 0800, 0808

FREE

Other destinations

Call Centre C

£14.95

inc VAT

per user/per month

Subscription breakdown:

User license Each employee or worker that needs the ability to make and receive calls will require a user license. A call plan is linked to each user license and it is possible to mix and match call plans to tailor your monthly subscriptions based on the individual usage of each user.

£ 2.50

SIP or MS Teams device License A device license will enable you to connect one device to the hosted PBX platform. Once license will allow you to connect a single SIP compliant handset or softphone application, or a single Microsoft 365 Microsoft Teams user. If you chose to utilise a SIP compliant device multiple SIP devices can be added per user to support mobility, for example, you could have 3 devices per user, an IP handset in the office, one at the users home office and a softphone application on the user's smartphone to support mobile working on the go.

£ 1.85

Included call value Included call value to UK standard destinations - UK landlines (01, 02, 03, 056), UK mobiles (O2, 3, Voda, EE, Orange, Virgin mobile). Exclude UK premium numbers.

£ 0.00

Call plan subscription

£ 10.00

ADVANCED mPBX features

£ 0.00

£ 14.95

Call rates (inc VAT):

UK Landline (01, 02, 03, 056)

Unlimited*

UK Mobile (O2, 3, Vodafone, EE, Orange, Virgin mobile)

Unlimited*

UK 0800, 0808

FREE

Other destinations
View our international call rates FREE: Activation

FREE: Advanced features

UK based service
infrastructure

Prices GBP inc VAT Critical information summary (CIS)

Unused call value will be rolled over to next month and does not expire.

Unused call value cannot be transferred to any other user and is zeroed out if call plan is changed.

Per second billing for all UK destinations. No minimum call costs. Three decimal point rounding precision.

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated.

You are now in true control of your business communications.

  • Full feature set available
  • Advanced reporting including statistics about inbound/outbound calls per agent
  • Customisable outbound caller IDs
  • Use softphones or desk phones
  • Easily scalable - Pay for what you use
  • Call recording
  • IVR Menus
  • Call Queues
  • Location independent - Agents can be anywhere in the world
View all mPBX features

Statistical call reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business.

You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.

Outbound Call Reports

You can select a date range and generate a report about all the calls made by your business.

You will see statistics about how many calls were made and how many were answered, busy or not answered (e.g. calls to 4420 – London or 44161 – Manchester etc.) You can also save the generated reports as PDF or CSV files for further analysis.

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

The hour of day call distribution report shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

Reliable connectivity for your onsite phone system or dialer

The call plans listed below are better suited to businesses that make a lot of calls that have a very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short - you will be better off paying per minute rather than per call. Please note that the prices below are per minute, but rated per second.

99p inc VAT GBP

Per channel per month
Guaranteed high quality caller ID enabled routes

Start your 14 day FREE TRIAL! Sign up today

Call Plans

inc VAT
UK landlines (01, 02, 03, 056) Rated per second. 1p min charge.
UK mobiles (O2, 3, Voda, EE, Orange, Virgin mobile) Rated per second. 1p min charge.
UK 0800, 0808
Minimum monthly spend to UK destinations
SIP TRUNK Basic Business
1p p/min
4.75p p/min
0p p/min
£0.00
SIP TRUNK 25 Business
0.95p p/min
3.6p p/min
0p p/min
£25.00
SIP TRUNK 100 Business
0.90p p/min
2.9p p/min
0p p/min
£100.00
SIP TRUNK 250 Business
0.85p p/min
1.9p p/min
0p p/min
£250.00

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

Contact us
SIP Trunk Critical Information Summary

International Call Rates. Any unused call credit will expire each month at the end of your billing cycle. Per second billing. No minimum call costs. Three decimal point precision. Prices are in GBP inc VAT.

Reliability is our top priority. 99.9% SLA Guaranteed uptime

We own all our equipment and software. Our systems are built with complete redundancy in mind. TIBG will help your call centre business to plan and implement required internet connectivity and backup links to achieve maximum uptime. We will work together with your IT department to ensure adequate QoS (Quality of service) is configured within your network and sufficient bandwidth is available during peak hours.

Find out why our
customers like us
Current Service Status

100%

UPTIME

Independently monitored by Hyperspin.com, one of the leading independent network monitoring services with advanced reporting & notification systems.

Find out more

Call centres

Frequently asked questions

A cloud-hosted call centre is the next generation technology enabling you to accept and make calls to your customers. You do not need to run an on-premises infrastructure on your own or pay an in-house engineer to maintain the system. Everything is hosted in the cloud by your service provider. All you need is a reliable and stable internet connection to use the service.

1. You do not need to purchase, maintain and update on-site equipment and hardware. The provider will automatically do this for you, saving your business current and future expenditures.

2. Cloud-hosted call centres allow you to swiftly open new offices or change locations at any moment.

3. Introducing a cloud-hosted call centre within your business will allow you to expand with no limits. Need to hire ten more staff? All you need to do is purchase new licenses in your online customer portal and everything will be ready.

4. Cloud-hosted call centres offers you features that are unavailable with on-site call centres such as integration with third-parties services, intellectual user-performance reports, advanced voice menus, time conditions, call recordings and much more.

Absolutely. You can book a demo session at your convenience entirely free of charge. Our technical engineers will deliver a comprehensive session providing you with knowledge of our services; guiding and training you to navigate the system and configure call flows, while answering any questions you may have.

The employee is required to have a reliable and stable internet to ensure a smooth experience for the customer. A PC or laptop with the latest version of any browser preference is essential. However, we recommend Google Chrome to eliminate any potential software issues.

Yes, it is possible.

1. The call queue wallboard feature will allow you to visually monitor how many callers are waiting in each call queue, how many agents are on a call, average wait time for each queue, the number of answered and missed calls – in real-time via a unique user interface.

2. User performance reports allows you to monitor who answers or makes the most calls, call durations and missed calls on a daily, weekly or monthly basis.

3. The call recording feature can be enabled for inbound and/or outbound calls. Each recording is then emailed to the assigned email address, outlining the caller ID, time and user information.

Absolutely. We have a ‘Time conditions’ feature that allows you to schedule calls during a specific time-frame. For example, you have two branches in different time zones: you can set up time conditions to route calls for office A from 9 AM to 6 PM and office B from 6 PM to 11 PM. Depending on your requirements, time conditions can be arranged concurrently with different call objects.

Let's talk

Chat with us or call us on 01227 314218 to speak with one of our friendly staff.

We also offer the following services to cover your most demanding requirements

Freephone/UK-wide numbers

Visit Freephone/UK-wide services page

A professional image
does not have to be expensive.
Get your toll free number today!

Internet

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Guaranteed voice quality via our dedicated ADSL2+ and FTTC Fibre connections.

International inbound phone numbers

View more info

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

View more info

Impress your clients with professionally recorded greetings.

Number Porting

View more info

Number porting supported. Keep your existing phone number wherever you go.

Get your FREE
account today and try it for yourself

Start your 14 day FREE TRIAL TODAY!

International call rates

International call rates

Only Direct, Premium CLI enabled routes

Australia - Sydney
£0.02 GBP
Canada - Ontario Southern
£0.02 GBP
Chile - Santiago
£0.02 GBP
China - Beijing
£0.23 GBP
Germany - Berlin
£0.02 GBP
India - Delhi
£0.024 GBP
Ireland - Dublin
£0.02 GBP
Israel - Tel Aviv
£0.02 GBP
Italy - Rome
£0.02 GBP
Japan - Tokyo
£0.025 GBP
New Zealand - Auckland
£0.023 GBP
Romania - Bucharest
£0.02 GBP
Singapore
£0.02 GBP
Spain - Barcelona
£0.02 GBP
Switzerland - Zurich
£0.038 GBP
USA - NY
£0.02 GBP

Enter the phone number you wish to call to find the rate

Number must include country code and area code
Get rate

Example: to find rates to call India - New Delhi you would need to enter country code 91 and area prefix 124 91124 and click 'Get rate'.

Download our full list of international call rates

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third-party systems and customise the setup to create a custom solution based on your requirements.

Or sign up to start your
Hosted PBX 14 day free trial today!

Start your 14 day FREE TRIAL TODAY!
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