At the end of this article, you will be able to enable a low balance warning email to be sent once your prepaid account drops below a certain value. Should you need any assistance, feel free to contact our support department.


How does the low balance notification work?


A low balance notification alerts you when your prepaid account balance drops below a threshold value that you configure from within your customer portal. This feature can be utilised to ensure you never drop into a negative value on your prepaid account which would ultimately restrict your service. The low balance mechanism runs every 60 seconds and will trigger the email if the feature has been enabled. Below is an example of the notification that will be received. 



Enabling low balance warnings


Once you have logged into the customer portal, you are able to modify the low balance notifications from the billing tab, select the payments option from the menu on the left. From within the low balance notification settings click the edit button, enter your threshold value when you would like to trigger an account balance warning, add the email you wish to receive the notification to, ensure the notify by email is set to yes, and finally click the update button.




From now on when your account balance drops below the threshold value you have entered within 60 seconds you will be sent a low balance warning to your email address entered. 


Watch this in action


The video below will show you a visual representation of the areas covered throughout this knowledge base guide.