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Our services

TIBG?

We are a team of dedicated professionals who really love what we do. Our CEO started offering VoIP solutions in 2011 and was able to build a wealth of knowledge and experience. We now provide VoIP services to organisations worldwide with infrastructure located in the UK, Australia and New Zealand. While we now serve a larger client base, we continue to offer a personalised service to each of our customers. Significant investments have been made into both equipment and software development, leading to the development of many custom features designed especially for business use.

  • We own our equipment and software
  • Custom developed billing system
  • Fully independent UK and Australian VOIP provider
  • Registered with Ofcom and have our own autonomous system numbers
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UK Business VoIP systems provider with 99.9% SLA guaranteed uptime

TIBG is one of the few UK VoIP Providers really specialising in business VoIP. We understand how important it is to our customers to have a rock-solid system. All our systems are fully redundant and uptime is constantly monitored.

Find out why our
customers like us
Current Service Status

100%

UPTIME

Independently monitored by Hyperspin.com, one of the leading independent network monitoring services with advanced reporting & notification systems.

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Here are some reasons why we
think you will like us

Number Portability

Keep your existing number even if you move outside of your local phone exchange area.

Professional support with extended office hours

All technical support is provided by the people who designed and developed the system.There are no complex and time consuming escalation processes. We are a UK based VoIP provider and we love support enquiries!

Reduce your expenses and improve productivity

  • No line rentals
  • No expensive onsite PBX
  • No maintenance fees
  • Competitive call rates
  • Never miss a call
  • Work from anywhere
  • One VoIP phone system for all your offices

Use one network for computers and phones

Save on additional cabling
Easy installation. Just plug and play!

Enjoy advanced functionality without extra charges

  • IVR Menus
  • Voicemail to email
  • Call recording
  • Conference calls
  • Custom music on hold
  • Advanced Reporting
  • Call queues
  • Call transfer
  • Time Conditions and more
Start your 14 day
FREE TRIAL TODAY!

Frequently asked questions

VoIP stands for the Voice over Internet Protocol. VoIP allows for transmission between voice and video via the web, including wired and wireless methods. If you are using a landline for your business, you should consider switching to VoIP for the following reasons:

• Cost-effective. In comparison to landline providers, VoIP offers competitive prices due to the ready internet infrastructure. VoIP provides the same quality of calls whilst delivering additional features at a lower cost, proving to be advantageous.

• Easy to scale. As your company grows, the need for devices and connections grow. With VoIP, this is easily accessible with a couple of clicks. In comparison, landline providers require lines to be laid physically, increasing time and expenditure.

• Added features. What can you do with landline telephony? Only calls and faxes. Switching over to VoIP, you will gain additional features such as advanced call reports, integration of third-party services, smart routing, call recordings and more.
Cloud-Hosted PBX (Private Branch Exchange) is the next generation of the classical PBX. Built on VoIP technology and operating not locally but via the internet. Cloud-hosted PBX can be used with VoIP-ready phones and specific programs commonly known as soft-phones. Aside from making and receiving calls via the web, you will gain access to additional features such as advanced call reports, integration with third-party services, smart routing, real-time monitoring, voicemail to email and more.
SIP Trunk or SIP Trunking is a method that allows you to connect your existing onsite PBX Phone system to the Internet Telephony Service Provider (ITSP). You will gain further opportunities with VoIP telephony even with the old PBX.
Microsoft Teams direct routing allows you to make and accept calls from external numbers within the Teams app. The combination of modern VoIP systems and advanced tools with Microsoft 365, our clients receive an unprecedented opportunity to increase productivity.
The owner of the 0800 numbers, also known as Toll-Free numbers, will be responsible for paying the cost of the inbound call. However, the call is free of charge for the caller. As for 03 numbers, inbound calls are free of charge for the owner while the caller is charged the cost of a local call from any location within the United Kingdom.

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third-party systems and customise the setup to create a custom solution based on your requirements.

Or sign up to start your
Hosted PBX 14 day free trial today!

Start your 14 day FREE TRIAL TODAY!
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01227 314218

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